Prevention & Management of Work-related Violence
National Occupational Standards
The National Occupational Standards for the Prevention and Management of Work Related Violence are designed to support the development of good practice and awareness in the workplace, and the needs of employers and employees. They have been developed and reviewed in consultation with employers, sector specialists and stakeholders and awarding bodies. They are widely imported into other suites of national occupational standards and mapped to awards and development programmes
Full suite of National Occupational Standards (PDF, 133k)
Guidance document (PDF, 39k)
Unit Catalogue
| Unit Number | Unit Title |
| WRV1 | Make sure your actions contribute to a positive and safe working culture |
| WRV 2 | Protect yourself from the risk of violence at work |
| WRV 3 | Identify, assess and review the risk of violence to workers |
| WRV 4 | Develop effective polices and procedures for minimising the risk of violence to workers and review their effectiveness |
| WRV 5 | Implement policy and procedures to reduce the risk of violence at work |
| WRV 6 | Promote a safe and positive culture in the workplace |
| WRV 7 | Resolve and evaluate work-related violent incidents |
| WRV 8 | Support individuals involved in violent incidents at work |
| WRV 9 | Investigate and evaluate incidents of violence at work |
| WRV 10 | Make sure communication is effective following an incident of violence at work |
| WRV 11 | Develop and maintain an effective management information system for incidents of violence at work |
| WRV 12 | Managing aggressive communication
within an organisation (NEW August 2008) |
| WRV 13 | Make sure your own actions minimise the risks of aggressive communication (New August 2008) |
| WRV 14 | Managing lone working (New August 2008) |
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